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Call Us: 1800 891 006

Credit Card Verification

 
Unfortunately credit card fraud and identity theft are a growing problem for both retailers and consumers. If you’ve ever had your credit card or identity details stolen and misused you’ll understand the cost and inconvenience this causes. As a retailer, we are doing all we can to protect our customers and ourselves and reduce the incidence of fraud and theft. 

Every order placed on our website, over the phone, or in store, is subject to security checks. If your order does not meet our security check requirements you will be contacted via email to complete an additional verification procedure to ensure that your credit card is not being used without your authorisation. 

How does this work?

In order to ensure that the credit card is being used with the owner’s permission, we will charge a small, random amount/s to the card. Please log in to your internet banking or check your credit card statement for this charge and take note of the amount. You will receive an email from us notifying you that the verification charge has been placed and the email will instruct you on how to proceed. 

The charge may not appear on your statement until the following day. Your bank is usually able to confirm by phone the amount charged before it appears on your statement. 

How does this protect you?

If your credit card details were stolen and used on our website, this check will prevent the order from proceeding. Your card will not be charged with a fraudulent order and the person using the card will not receive any goods. 

This is my Card!! - It is me!!

We appreciate that most people placing an order on our website are doing so honestly and legitimately. We are doing our best to protect you as much as possible and inconvenience you as little as possible. Please think of this a ‘getting to know you’ exercise! 

I’m using a company card – I don’t have access to statements

If you are using a company card and do not have access to your credit card statements, check with your accounts team as they should have access. If this is not possible, contact us on 1800 891 006 or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.  for alternate methods.

Price Match Terms and Conditions

At DCG, we are committed to providing our customers with great service and products at the lowest prices. We believe that our camera bags, filters, tripods are the lowest priced in Australia. In the unlikely event you find a better price, please feel free to contact us.

OUR PRODUCTS ARE DISPATCHED FROM LOCATIONS IN AUSTRALIA, NOT OVERSEAS.

We source our products through the Authorised Australian Distributors.

As our products are sourced through the authorised local distribution channels, all products come with a genuine Australian Manufacturers warranty and are the genuine product. This means you will not receive a fake/copy product and the warranty received is actually worth the paper it is written on.

WE BELIEVE WE OFFER THE LOWEST PRICES ON MANY PRODUCTS, THEREFORE WE ARE HAPPY TO PRICE MATCH ON THE ABOVE ITEMS (SEE FIRST PARAGRAPH) FROM A COMPETITOR WHO SOURCES STOCK LOCALLY THROUGH THE AUTHORISED CHANNELS WHICH COMES WITH A AUSTRALIAN MANUFACTURERS WARRANTY AND IS IN STOCK (eBay or Overseas retailers constitutue as grey or unathorised resellers).

Application to price match must be made PRIOR to placing a order with Digital Camera Gear and includes the cost of the item only.

More on Grey / Parallel Importing can be found on CR Kennedys website HERE . CR Kennedy are one of the largest Authorised distributors of photographic products in Australia. There brands include Sigma Lenses, Pentax, Vanguard, Hasselblad, Bowens and many more.

Terms of Service

CONDITIONS OF USE

By using our site, you agree to the following conditions. Please read them carefully.

All information contained in our web pages is believed to be accurate and reliable at the time of publishing. Errors such as misprints or omissions are excepted. We will rectify where possible and the method is to the discretion of Digital Camera Gear and shall be final. We reserve the right to make changes and corrections anytime in prices, products and specifications without notice. Product specifications/descriptions are subject to change, mention to hardware/software compatibility is general due to the nature of technology and Digital Camera Gear is not accountable for such incompatibility. If we have made an error in pricing, we will notify you of the correct price and give you the option to cancel. Special offers (such as redemption / cash back) from manufacturers & distributors are subject to change at any time. Digital Camera Gear will endevaour to advertise such offers as accurately as possible, however will not be responsible for any changes to offer/s by the manufacturer or distributor.

We reserve the right to refuse or cancel any orders, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will immediately issue a credit to your credit card. We will inform you as soon as possible of any changes in prices, or cancellation of orders. There are no returns for 'change of mind'. Please choose carefully. In the event we do accept a return (i.e. mis-ship), the item must be returned by the customer. Upon the return being inspected and accepted, the outgoing item will then be dispatched. The customer assumes all liability on the return of the item. We recommend returning via a registered service.

Deliveries which are return to sender (RTS) or lost in transit, due to customer providing a incorrect delivery address or failing to respond to a delivery operator calling card or contacting Digital Camera Gear (or the transport company) prior to the parcel being RTS are the responsibility of the customer. Digital Camera Gear will gladly resend all parcels to the customer (or the customer can pick up or arrange its own courier pickup), however an additional postage fee will be applicable.

International orders: We do not ship outside Australia. You may place an order from outside Australia to be sent to a person resident in Australia.

To deter credit card fraud when you confirm your order, your IP address will be logged.

In no circumstances are we liable for special, indirect or consequential loss or damage of any kind including any loss of profit or of contract, even if you advise us of any special circumstances or such loss was reasonably foreseeable. This includes, but is not limited to, the transmission of any computer viruses or anything else that may interfere with or damage the operation of your computer system.

Pre Order/Back Order/Special Order deposits, whether it be a partial or full payment, secures your particular piece ie. reserves it, but it is non-refundable. If you change your mind or wish to cancel, you can apply this deposit against another product or simply maintain a store credit until you find another item that you want. The estimated arrival times listed on our pre order items are subject to change without notice. We do update ETAs on the website regularly. As the nature with Pre Orders/Special Orders/Back Orders, we can not always control when stock will arrive. Stock generally arrives around the ETA, however on occasion stock may be delayed by weeks or up to months. Minimal stock may be distributed around the country by the distributor/manufacturer to other retailers prior or it may be released country wide to all retailers at once, this is out of our control, though we do do our best to speed up the process where possible. We suggest you do not place a pre order at all if the possible delay in stock arrival does not suit.

Kit versions of goods may be supplied where individual products are out of stock and vice versa. Product will be the exact make and model ordered, however in kit form or individual SKU. Please contact us prior to placing a order if you do not wish this to occur.

Product images used on this website are for illustration purposes only and actual items may vary in appearance. Package contents are at the discretion of the manufacturer and may vary from those described from time to time. We will not accept any liability for any loss or damage which may be incurred by any person acting in reliance upon this information. All brands, logos, images and names are trademarks of their respective companies. Our lowest price guarantee relates to genuine Australian sourced products through the authorised distributors. We do not take part in the importation of grey market products.

We reserve the right to amend our Terms of Service at anytime.

By confirming your order online, by phone or in store you agree to the above terms in full.

Returns Policy

Like any other retail shop, under Consumer Protection Law, we are not obliged to accept returns for "change of mind" or if you order incorrectly. PLEASE CHOOSE CAREFULLY. Order cancellations/exchange will inccur a 35% surcharge.

We generally do not exchange, return or refund an item once it has been purchased unless the product is faulty (in which case the item will be replaced with the same item or repaired). Any decision to refund or exchange a item is at our discretion.

If there is a problem with the product you have purchased, a warranty procedure is carried out. This includes DOA (dead on arrival) defective on arrival (major or minor). We are happy to manage the process for you or you can contact the manufacturer/distributor directly. Under the terms of Australian Consumer Law, your product will be repaired to full working order. If this is not possible and the item can not be repaired, you will be offered a full refund or replacement. Postage costs for you to send to us and for us to return to you are the customers responsibility.

We cannot accept the return of non-faulty items from the following categories under any circumstances:

*Sealed filters

*Special Orders

*DVDs, Software and Books

*Clothing

*Consumables including film, paper and printer cartridges

Please contact us within 14 Days after receiving your item if there is a problem with your order.

Al returns MUST be accompanied by a RA number PRIOR to returning the goods to us. All Returns & Warranty Repairs/Replacements must be sent back with all packaging (when applicable) and accessories.

Delivery & Pick Up

We do our best to ensure prompt and fast delivery and most items are received with in 1 business day. As we can not control all of the factors in the delivery cycle we prefer to use as a guide 1-10 business days for delivery. Please make sure at the time of purchase you provide us with accurate and correct delivery details.

In the unlikely event that you do not receive your item with in the above specified time frame (1-10 business days) or it is lost in transit, a missing parcel lodgement claim will be made with the transport company and an investigation process will commence. If after 16 business days of filing a missing parcel investigation. Please note; ALL items need to be signed for. If a POD (proof of delivery) with address as specified by the customer and a signature (of anyone at the premises) is on record with Australia Post (or relevant courier company) then the item will be deemed to have been sucessfully delivered.  Please contact us at 1800 891 006 or email at This email address is being protected from spambots. You need JavaScript enabled to view it. if you would like to purchase insurance which is charged at $3 per $100 of insurance cover.

We are not responsible for lost or undeliverable items due to an incorrect address. If you have placed an order and realised you have entered an incorrect address, please contact us by phone or email immediately and we will endevaour to update your address before dispatch.

Pick up location is Unit 21, 35-39 Higginbotham Rd, Gladesville, NSW, 2111

  • Important: To pick up your items, you will need to bring the credit card used for payment (unless you selected a different payment method) and a valid photo ID.
  • You will receive a Pickup Notification email when each item becomes ready for collection. Please wait for the Pickup Notification email before coming to collect your order.

Camera filters - Which one is for me? : UV, Circular Polarisers & Neutral Density filters Explained

This is one of the most common questions i get.  With a bit of insight in to what the main types of filters do and what they are used for, hopefully you will be able to make an informed decision after you've read this article. As always if you are still unsure and need some clarification, please shoot me an email at This email address is being protected from spambots. You need JavaScript enabled to view it.

I will start of with what i use most. I always carry 3 types of filters, some i use more then others:

Circular Polarisers

 

This is the filter i use most often. An absoulte essential!

A lot can be said about the technicalities of how they work but to keep this post brief let me head straight to the benefits of using one.

Polarising filters change the way that your camera sees and treats light. Particularly – when using one you’ll notice a change in how your camera sees reflections and glare. As a result it also has the ability to change the vibrancy of some colors in shots.

Let’s look at a few areas where polarising filters can have have the biggest impact:

  • Water – When shooting a picture of water adjusting your polarising filter will mean you see into the water differently, cutting out glare and even changing the colour of the water. For example when I was snorkelling off a boat off the coast of Indonesia a few years ago I took a series of photos using a polarising filter that made the water look crystal clear and a bright blue color. Without the filter the shots had nowhere near the same impact with a big reflection being picked up off the top of the water and a more murky color.
  • Sky – Similarly, the color of sky can change remarkably using a polarising filter. Rotating the filter you’ll see a blue sky change from a light pale blue color to a vibrant and deep blue color (depending upon where the sun is). A polarising filter can cut out a lot of the smoggy haze that is often in city shots.
  • Colour – Polarizing filters cut down the reflection that many objects have (even those that you might not think reflect at all). This makes the colors of some of these objects more vibrant. For example out in the garden you might notice foliage on trees looking greener than you would get without the filter.
  • Other Reflections – Shooting through glass can be a real challenge at times and using a polarising filter can definitely assist in cutting down distracting reflections or glare. Similarly photographing shiny objects (like a new car for instance) with a polarising filter will change the way reflections are treated.

Another benefit of fitting a polarising filter to your camera (or any kind of filter) is that you put an extra level of protection between your expensive lens’s glass and anything that might scratch or damage it. A UV filter is probably a more appropriate filter for protective purposes (they are cheaper and have less impact upon your shots when you don’t want the polarising effect) but a polarising filter is definitely more preferable to break or scratch than your actual lens.

Polarisers Change Exposure (Well... not so much now)

When you see a polarising filter you’ll notice that it looks quite a lot like a sunglasses lens.  The filter is dark and works by cutting our some of the aspects of light (similarly to sunglasses). As a result less light gets through to your image sensor and you’ll need to either use longer shutter speeds, a larger aperture or to beef up your ISO setting to account for this. The difference that you’ll need to account for is 1-2 stops. It’s for this reason that you won’t want to use a polarising filter at night.

....HOWEVER with the advancements in polarisers and in particular Hoyas range of PRO 1D and HD filters, they have been able to make the polarisers so up to 99% of light transmitted with there HD Series and approx 97% light transmission for the PRO 1D series. It is for this reason that if given the choice, i would choose a high quality Polariser (HD or PRO 1D) instead of one standard Polariser and one UV filter. You will save yourself money in the long run and will be able to leave your polariser on most of the time with out having to use a UV Filter. 

 

UV Filters

 

UV Filters filter out the UV light that can cause a blueish haze on your pictures. They are most commonly used as lens protectors and serve this purpose well, with the added bonus of blocking UV light. A UV filter can be left on all the time as a lens protector/filter and it does not have any effect on how much light enters the lens.

 

UV Filter saved lensThe UV filter took the impact and saved this lens from going in the bin

 

Neutral Density Filters

 

One filter that is in the camera outfit of many professionals is the neutral density filter, or ND filter as it's better known. The filter is less appreciated by hobbyists and the reason it probably has little appeal is its looks - a plain, dull grey filter. Not colourful, no star effect, no gradation, no multiple image glass...just plain grey. And what does it do? Reduce the exposure? Hmmm I can do that with my camera...it's pointless! Well actually it isn't, and that's why the ND filter is a necessity for the professional and often found in the enthusiast landscape photographer's camera bag.

The ND filter may be plain grey, but it's a neutral grey so whatever light it lets through isn't affected in colour, just in brightness. So why would you want a filter that reduces the exposure when it can be done using your camera's shutter speeds or apertures? This depends on a few things. Firstly you may have a fully automatic camera. If so, the ND filter will give you a small amount of manual versatility. Or you may have been taking pictures in low light using fast film and then ventured out into bright sunlight where it was physically impossible to take a photo because your camera's fastest shutter speed was flashing, even though the aperture was adjusted to the smallest setting.

The ND filter will reduce the light and allow the shot to be taken. Using an ND filter in this way is not its primary benefit though. Have you seen those shots of waterfalls that look ethereal with blurry cotton wool water? Well the chances are an ND filter will have been used. Here the filter is used to reduce the shutter speed so that blur occurs. If you are out in a bright location the shutter speed will be at least 1/125sec and ideally you need 1/15sec or slower. So pop on the necessary ND filter and you'll gain the effect you're after.

ND filters come in a variety of ratings. The NDx400 or ND400 is my favourite, with 9 stops of light. This essentially means, to get a correct exposure, the shutter will have to remain open for much longer to achieve a well exposed image. I love this filter as it provides great effects on water, or any moving object.

_____________________________________________________________________________________

 

Conclusion

Simply put, if i had to buy one filter only, it would be a good quality Circular Polariser first which cuts glare/reflection and still lets enough light through (Hoya HD or Pro 1D)

 

To view our range of filters, please click HERE

 

 



Do I need a filter for a Digital SLR?

The simple answer to this is yes! Although your images can be edited using imaging programs such as Photoshop, there are some filters that you just can not mimic its results in imaging programs. An essential type of filter is UV or Ultra-Violet. While ultraviolet light is invisible to the human eye, it can nevertheless show up on a film or digital image as an undesirable blueish cast; it can even result in a blurring effect. Often used as a means of protection for the lens, these filters can be left on at all times as it is completely clear and will not change the colour or density of light. Ideal for photography of expansive spaces like mountains and sweeping landscapes.

The second helpful type is a polarizing filter. Reflections of water and other reflective surfaces, like glass, can cause major problems for your images. Polarizing or polarizer filters can fix them because they remove glare from non-metallic surfaces, ensuring a crisp, clear, more colour saturated image. Reflected light can also wash out an image, but polarizing filters combat this nicely by producing deeper colour saturation. Ideal for outdoor photography, a polarizing filter can be rotated for desired effects and the results will produce dramatic blue skies and better contrast and colour.

FOR MORE INFORMATION ON THE DIFFERENT TYPES OF FILTERS AND HOYAS PRODUCT RANGE EXPLANATION CLICK HERE

Payment Methods

We use both eWay & PayPal Checkout Systems:

- They are both extremelly secure payment methods. After Credit card payments, PayPal payments are the next most common form of payment online. We have full 256bit SSL security encryption on our website, so you be assured that your details are 100% secure.

- Credit Card payments are fast and secure at our checkout. You also have the option of paying with any balance you may have in your PayPal account

 

 

 

 

Blog? Whats That?

Our Blog section is a great source of information. This is where you can keep up to date with whats happening in the photography arena, hints and tips to taking better photos (for all levels), new products coming on to the market, specials we may have and much more. Add us in Twitter and Facebook to have the latest info sent straight to you.

 

You can find our BLOG HERE

Why are your prices so low?

We operate as an online business (with personal service and the option of pick up!), so our overheads are a lot lower then your typical bricks and mortar shop and we can pass those savings on to you. Over the years we have forged strong relationships with our suppliers which means we get the latest products at the best prices possible.

Delivery and Pickup

At Digital Camera Gear we understand that you would like your product as quickly as possible, that is why:

  • We ship using Australia Post Express Delivery Service and Australia Post Registered Mail. We may also use couriers such as TNT, Startrack and Fastway. All methods require a signature.
  • Express Guarantees next day delivery (after dispatch) if you are located in the express network (Please confirm you are within the next day delivery area from Sydney to your location by visiting to Australia Post website). Registered post does not guarantee next day delivery but we have found that most times it does get to you with in a day. We would recommend saving yourself a few dollars and using Australia Post Registered Mail. (Please note, next day delivery guarantee lies with Australia Post).
  • We offer a low rate of delivery through out Australia for regular size parcel delivery. From $9.95 for Registered Post & $19.95 for Express
  • BOTH shipping methods require a signature on delivery
  • If you are in Sydney and need the item urgently, let us know so you can organise pick up (please contact us prior for urgent pick ups).

We do our best to ensure prompt and fast delivery and most items are received with in 1-4 business day. As we can not control all of the factors in the delivery cycle we prefer to use as a guide 1-10 business days for delivery. Most items are dispatched within 6 hours to 4 business days of receiving the order, however dispatch may be up to 3-5 business days during peak periods such as Christmas and for other reasons such as security checks (this also applies to express postage). Please note we pride ourselves on quick dispatch to ensure speedy postage, however we can not make any guarantees or be held liable to when you may receive your item as the postage system is simply out of our control. If you are in urgent need of your item, we suggest you contact us first.

For large and heavy items such as Tripods or Camera Bags to QLD, VIC, TAS, SA, WA & NT we suggest you choose the Regular Registered Post Shipping Method. Postage rates for larger, heavier items are calculated by cubic kg. Postage for such items using the Express Post Delivery Method will incur a larger shipping fee. We may be in contact if extra delivery charges need to be added to the quoted amount (at the checkout) to ensure all postage charges are recovered. Please contact us if you require the product urgently.

Pick up location is Unit 21, 35-39 Higginbotham Rd, Gladesville, NSW, 2111

  • Important: To pick up your items, you will need to bring the credit card used for payment (unless you selected a different payment method) and a valid photo ID.
  • You will receive a Pickup Notification email when each item becomes ready for collection. Please wait for the Pickup Notification email before coming to collect your order.

If you have any questions at all, give us a call or send an email to us at This email address is being protected from spambots. You need JavaScript enabled to view it.

end faq

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